Using professional maintenance and support can be the right way to reduce software system total-cost-of-ownership and ensure useful improvements and optimization steps. This is not only about availability of single units and modules, it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.
In Vega IT Nordic, we provide the following types of maintenance and support:
Vega IT Nordic can enhance, re-engineer and/or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.
Vega IT Nordic team ensures that your software works stably and reliably in the new, altered environment.
Enabling management of facilitated updates and releases to ensure that your system or application stays in line with the latest technology, ahead of competition.
Vega IT Nordic offers 1st, 2nd and 3rd level support services for applications developed by Vega IT Nordic or 2nd and 3rd level support for applications developed by a third-party vendor. Vega IT Nordic team will assist you with troubles of any complexity level — from providing workarounds and hot-fixes to application enhancement.
Level 1 Support: user guidance, standard issue fixing, monitor system, data analysis, etc.
Level 2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.
Level 3 Support: source code issue resolution, application code optimization, new functionality realization, etc.
Vega IT Nordic offers on-call or full-time 24/7 monitoring of your core applications and overall system performance. Support team is immediately available when your system crosses defined thresholds, hence avoiding suboptimal performance.
The service includes application monitoring, server monitoring, network and remote connectivity management, event log management, backup & recovery.